Zalando Promo Code FAQs
Why is my Zalando promo code not working?
Zalando can reject a promo code when:
- Its validity period has ended.
- You have already used it.
- Your eligible merchandise does not meet the minimum order value.
- Your basket contains an excluded brand, product or category.
- You are trying to buy a Gift Card.
- The eligible merchandise costs less than the value of a fixed promotional voucher.
For example, you cannot apply a €20 promotional voucher to €15 of eligible merchandise. The merchandise must cost at least €20.
If Zalando emailed the code directly to you, sign in to the account connected to that email. Some personal email offers only work for the account that received them.
Pro tip: Test the code with one clearly eligible item, then add other items individually to identify the brand or product blocking it.
Can I use a Zalando promo code on sale or Partner items?
Sometimes. Eligibility depends on the campaign. Some codes exclude discounted products, while others can reduce an already discounted price.
Partner item eligibility also varies by campaign. A code may work when Zalando sells an item but not when a Partner sells the same brand, or it may cover both.
Can I use two Zalando promo codes together?
Normally, no. Zalando accepts one promotional voucher per order unless the offer terms explicitly allow otherwise.
You can combine one promotional voucher with Zalando Gift Cards. In Ireland, Gift Card use is capped at a combined €200 per purchase, and the cards only cover eligible fashion wearables.
For example, if eligible clothing costs €120, you can apply a €20 promotional voucher and a €50 Gift Card, then pay the remaining €50 with another accepted payment method.
Can I apply a Zalando promo code after ordering?
No. Zalando cannot add a promotional voucher after you complete the order.
Open Orders in your account. If Cancel order is available, cancel the full order and place it again with the code. Orders using vouchers must be cancelled in full. If the button is no longer shown, Zalando's service team cannot cancel the order either.
Pro tip: Check that the item and code are still available before cancelling, so you do not lose the original order without being able to place the discounted replacement.
What happens to my Zalando promo code if I return something?
Zalando does not refund the promotional voucher value when you return all or part of an order.
If a partial return reduces the value of the merchandise you keep to less than or equal to the voucher value, Zalando may charge the original price for the retained merchandise.
For example, suppose a €20 voucher applies to a €60 order. You return €45 of merchandise and keep an item valued at €15. Because €15 is less than the voucher value, Zalando may charge the original price for that item.
Pro tip: Before making a partial return, compare the value of the items you plan to keep with the voucher value to anticipate a price adjustment.
Where can I find Zalando promo codes?
Start with Zalando promo codes that DontPayFull has verified, then check Zalando's newsletter, website and app. The newsletter lets you opt into Your offers & sales, while the website and app display campaign offers when available.
Pro tip: Stay signed in when checking Zalando emails and the app because a personal offer may only work with the account that received it.